CobaltNet

Flexible internet solutions to help your business grow

What is CobaltNet?

Cobalt Network has been providing effective and scalable Web Hosting Solutions for over a decade. Shared Web Hosting, Dedicated Servers and VPS solutions are complemented by convenient Domain Registration services, Web Hosting Tools and a real commitment to customer satisfaction.

Web Hosting

We offer a range of hosting packages, all of which are feature-packed to help you make the most of your website.

VPS Servers

VPS offers the flexibility and freedom of a dedicated server at a fraction of the cost, all built to your specific requirements.

Email Accounts

Secure email solutions for your personal or business needs, including private MS Exchange accounts.

Mail Filtering

Using one of our dedicated filtering servers, your emails are screened, only legitimate emails forwarded to your mailserver.

VPN Connections

Private access to the web through our VPN service, ensuring your connection is both encrypted and anonymous.

Cloud Storage

We offer a private cloud solution, hosted on UK-based servers, giving you a secure way to sync and share your data.

Our Services

Cobalt Network focus on providing the best possible UK hosting and managed services to our clients.

Domain Names

General

For domain enquiries, abuse notification (i.e. phishing scams, spam emails etc) and complaints, please contact us during normal business hours on 01323 843433, outside these hours please email domains@cobaltnetwork.co.uk

All complaints will be investigated immediately, we will aim to reply to all other queries within 2 business days and aim to resolve any issues within 5 working days.

At Cobalt Network we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at domains@cobaltnetwork.co.uk including as much detail from the issue you have.

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days. If you are not happy with the initial outcome of your complaint, then please feel free to escalate your .UK issue to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints

By purchasing or renewing a domain via Cobalt Network, you are accepting our terms and conditions.

Ordering

Cobalt Network charge £25 per domain name which covers a one year period. We do not charge for cancellations, changes of registration or transfers. When registering a domain name with us you agree also to Nominet's domain name registration Terms and Conditions: http://www.nominet.uk/go/terms

To place an order, please email domains@cobaltnetwork.co.uk

Renewals

When it is time to renew your domain we will email the contact of the account 30 and 7 days before your domain name is due to expire to ensure you have optimum time to evaluate if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to reply to one of the automated emails confirming you are happy to renew.

You, the client are responsible for ensuring we have the correct contact details for your domain name and Cobalt Network take no responsibility if your domain name renewal fails due to your contact details being incorrect.

We will assume that a lack of response to renewal reminders is confirmation that you no longer need or require the domain name and after 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £50. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar.

Cobalt Network will not guarantee the renewal of a domain name.

Contact

If you would like to get in touch, please use one of the contact methods

Legal Stuff

Before you start using the service provided by us you should read our Terms and Conditions (T&C) in conjunction with our Acceptable Use Policy (AUP) and Service Level Agreement (SLA). Whilst we do not want to burden our customers with large legal documents, we would hate to have to defend ourselves in court for failing to do something we had never promised to do in the first place.

Terms & Conditions

Cobalt Network offers its services on a best effort basis, meaning we strive to maintain a continuous high quality service. No customer is locked-in to use us but we do expect notice, as set out in the current Terms & Conditions document. If you are unhappy with the way we operate and wish to change to another provider we will certainly not obstruct your move.

We want to be a successful business, so we take all prudent steps to make our services resilient against failures but there are still many things outside of our control that can go wrong for us to be able to offer any 100% guarantees.

We are subject to the UK Data Protection Act 1998. Your data is stored on servers which are located inside the UK. We do not access your data unless required to do so as part of operating our services and we will not disclose to any third party anything our access to your data reveals about your business activities.

We will fully cooperative the relevant UK authorities investigating criminal activity. Your data cannot be accessed by other customers that use of services.

Please note that you store your data on our servers at your own risk. Losing customer data is the thing we try our hardest not to do but if some disaster happens that defeats all our safeguards then we are not liable for any losses to your company that this may cause. Any monetary compensation from us to you is limited to the amount that you've already paid to us for the current month.

Read the Terms & Conditions

Acceptable Use Policy

Our Acceptable Use Policy (AUP) forms part of the Terms of Service you agree to when using the service. It defines what the service may and may not be used for. The activities prohibited here are those that are generally considered to be abuse of the internet. Since the internet is a shared resource paid for jointly by everyone connected to it, users are responsible for ensuring that their behaviour does not have an overly negative impact on others.

Cobalt Network's systems may not be used to violate applicable law. They may not be used to commit fraud, violate intellectual property rights, threaten, intimidate or harass others or host or transmit material which is obscene, offensive, defamatory or in breach of confidence. All customer data must conform to UK laws and in particular, but not exclusive, to the Data Protection Act and the Obscene Publications Act in all their revisions and amendments.

Read the Acceptable Use Policy

Service Level Agreement

This Service Level Agreement (SLA) forms part of the Terms of Service you agree to when using the service. It defines the standard of service can expect from Cobalt Network. The SLA is published on our website. Since the internet is a shared resource paid for jointly by everyone connected to it, users are responsible for ensuring that their behaviour does not have an overly negative impact on others. We reserve the right to amend this SLA without notice. If there are any matters arising from this SLA, please check you are referring to the latest version.

Read the Service Level Agreement