What servers
can you
offer
me?
We offer
different
configurations
of our
managed
RaQ and
BlueQuartz servers
- with
different
prices to
suit your
needs. All
our
managed
servers
include
csADMin
Standard + csUPDATE
and a number of
Cobalt
Support
packages
pre-installed.
For more
information
about our
complete
managed server range,
please click
on the
server:
Where are
your servers
located?
Our servers
are located
within
IP House,
a data
centre owned
by Legend
Communications
plc.
The data
centre is a
purpose
built
multi-million
pound Tier 1
facility,
situated on the outskirts of London Docklands,
providing
the ultimate
in
redundancy,
uptime, and
network
colocation
services.
The data
centre has
been built
utilizing
N+1 design
philosophy.
N+1 ensures
that every
part of the
data centre
is not only
redundant,
but has a
hot spare on
standby in
case of an
emergency.
What about
uptime?
We have also
adopt N+1
design
philosophy
to improve
uptime for
our clients.
Whilst
nobody can
realistically
offer 100%
uptime, we
believe that
we are as
close as
possible to
delivering
it to our
clients. ALL
Cobalt
Network
rack
cabinets are
connected to
multiple
Tier 1
carriers
(BT - Legend
- Telia)
with dual
routers
and dual
switches
to improve
redundancy.
Do your
servers
include any
pre-installed
packages?
Yes they do!
As well as
the usual
software you
would expect
on our
servers, our
Cobalt RaQ
and
BlueQuartz managed
servers come
with the
following
extras
pre-installed
for you:
- antiHACK
package
- antiSPAM
package
- MySQL/PHP
package
-
SquirrelMail
package
-
csBACKUP
package
- csUPDATE
package
- AWStats
package
We've
also included csUPDATE
on the
Cobalt RaQ
servers to
help you
with the
installation
of all
security
patches and
updates.
BlueQuartz
servers come
with their
own security
patches and
updates
software.
Do you
monitor my
server?
Every
managed
server
package
includes
24/7
monitoring
of one port
on the
server. This
is a passive
monitoring
service that
tests your
ICMP (ping)
port at
5-minute
intervals.
If this port
does not
respond, our
monitoring
service will
notify you
immediately
via e-mail
and if the
server is
completely
unreachable,
we will
restart the
system. We
also offer
additional
monitoring
services to
allow you to
quickly
detect any
problem your
server may
experience.
Further
details of
these
services can
be found
here.
How long
does it take
to setup a
server?
Our servers
can normally
be setup
within 24
hours of
received
your order.
Can I have
more than
one IP
address?
Extra IP
addresses
can be
arranged for
an
additional
fee. Contact
us for
details.
What if I
need more
memory?
Additional
memory
can be
easily
be fitted.
Contact us
for details
of costs.
What if I
need more
bandwidth?
Additional
bandwidth
can be
easily
arranged.
Contact us
for details
of costs.
Can you
provide SSL
certificates?
Yes, contact
us for
details of
costs.
How long is
the contract
for?
We expect
you to lease
a managed
server,
initially,
for a
minimum of
12 months.
At the end
of the year,
you can opt
to lease
monthly. You
can pay
monthly,
after you
have paid
your deposit
(equivalent
to 3 months).
How do I
order a
server?
The initial
invoice and
any setup
fees should
be paid
first by
cheque or direct transfer.
All other
ongoing
costs will
be paid
either by
cheque,
direct
transfer, credit card
or standing
order.
Invoices
will be
issued every
month, both
for the
standard
charges and
any
variables
charges
(e.g.
additional
bandwidth). |
