Server Support

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Cobalt Network’s friendly, experienced staff are able to provide bespoke support solutions to clients that may have servers hosted with third parties or even located in an office. Whether you require contracted unlimited support or hourly ‘adhoc’ support, you can be assured that you will receive exceptional support at all times. As a client you will have access to a dedicated team of professionals. Our team can complement your own IT staff or in-house team, providing experienced, highly-qualified and knowledgeable staff to support your online business requirements 365 x 24 x 7.

Most hosting companies offer some level of technical support with their hosted server package. However, this support is often slow in and inadequate. The difference with Cobalt Network is we pride ourselves on forming excellent client relationships where we can provide effective support services and server adminstration, giving you increased profitability and peace of mind.

Do you need one-off support for an existing Linux server or a long-term maintenance contract? The purpose of our Linux support service is to prevent as many server problems as possible. And, if problems do occur, we’ll make sure they’re quickly resolved with the minimum downtime and inconvenience. If you think your server is open to abuse or has been abused in the past we can provide a security audit, highlighting areas of concern and possible resolutions. Has you server been compromised or do you suspect it has been compromised? We can investigate and attempt to track down the ‘hacker’ and what exploits they used to perform the intrusion.

linux

We offer both remote and on-site support for Linux based systems. Due to the high level of stability inherent in most Linux systems we find that remote support is usually sufficient. This helps to keep the costs down and delivers rapid response. We will of course arrange for an engineer to visit your site if the need arises.

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Our Windows servers come with Windows Server 2003 Web Edition, for a reliable and flexible Microsoft solution. Our Windows servers can be preloaded with the Plesk administration panel if required.

Whether you run a large website, intensive database, mail server or a number of sites we have fully managed or dedicated servers to suit you and your budget. Installed by our team of server professionals you can rest assured that your business is in safe hands.

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Apple Mac

More and more people are introducing Apple computers to their work place and discovering the benefits this will bring to their business. Many people want to include them alongside an existing array of Windows PCs. We can manage all your systems so you get the benefit of being supported by one capable company for all your Mac and Windows needs. With our help and experience Mac users will have no problems successfully networking Windows with Macs.

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