Terms & Conditions

This document sets out the terms and conditions that apply to services provided to clients by Cobalt Networks.

Cobalt Networks provides dedicated server hosting, managed server hosting and co-location to its clients. Cobalt Networks reserves the right to suspend or cancel a client’s access to any or all services provided by Cobalt Networks if that client is found to be in breach of the following terms and conditions.

Acceptance

Placing an order will be taken as agreement by the client to these terms and conditions. Cobalt Networks reserves the right to revise its policies at any time. A copy of these terms and conditions is always available on the website at:

http://www.cobaltnetworks.co.uk/terms-conditions/

Service Guarantee

Cobalt Networks guarantee 99.9% network uptime and 99.9% network stability uptime and will pro-rate credits (up to 5 GB bandwidth per month) for uptime below 99.9% upon request. This, however, does not refer to problems caused by:

  • Server Hardware Breakdown
  • User error(s) or purposeful interruption(s) of the client’s service
  • Failures due to out-of-date (vulnerable) software
  • Software that is not explicitly supported by Cobalt Networks

If a hardware crash provoked by the client happens, Cobalt Networks is not responsible for the resulting downtime. Clients also accept that they are completely in charge of protecting their data, including access and security of files.

Bandwidth / Resources Usage

Dedicated server and managed server packages from Cobalt Networks are sold with a set allowance of 50GB of monthly bandwidth. If an account is found to have used more than it’s allowed resources we will contact the client and ask them to upgrade their package to meet the demands.

In cases of excess usage the client will be liable, at the discretion of Cobalt Networks, to pay for usage over the allowances. Current ‘overage’ prices are:

  • £2.50 per GB of data in excess of allowances (charged in 1GB units)

These ‘overage’ charges are at the discretion of Cobalt Networks. A small ‘overage’ on an infrequent basis will not be charged. However, if a client persistently uses more that their allowance or uses an amount of resources which is greatly beyond their allowances they will be billed at the rates shown.

If a website or server is generating traffic that is detrimental to access to other servers hosted by Cobalt Networks then we reserve the right to throttle or disable access to that website or server. If the account is suspended then the account holder will be contacted in order to discuss the situation. If no arrangement can be reached, Cobalt Networks reserves the right to terminate the account.

File Backup

In the event of a non-recoverable server failure Cobalt Networks will endeavour to restore a client’s server exactly as it was before the failure (to the point of the last available backup) including any website data. However Cobalt Networks offer no guarantee of 100% restoration of data. It is always the client’s responsibility to keep an up-to-date local copy of their data.

  • A charge of £50.00 will be applied to reinstall a website and £25.00 for an email account.
  • A charge of £100.00 will be applied to reinstall a server from backup.

Payment Policy

All services are charged on a prepay basis either yearly or monthly. An initial deposit (equivalent to 3 months payment) is required for all monthly leases.

Although Cobalt Networks reserves the right to change the prices of provided services at any time all pricing is guaranteed for the period of prepayment. Where the account is paid yearly in advance we guarantee that price for the full year. Where paid monthly we guarantee the price for that month only. Clients will be notified at least 1 month in advance of any price changes.

Clients will automatically be billed again at the end of their current payment period unless written cancellation notification has been received by Cobalt Networks.

The client is responsible for all charges accumulated on their account from the time it was established to the time that Cobalt Networks receives a written cancellation request.

Payment Arrears

If a client’s account, for whatever reason, falls into arrears Cobalt Networks reserves the right to suspend the account until the outstanding charge is received successfully. In addition, Cobalt Networks reserves the right to suspend any other services provided to the client until the outstanding debt is cleared.

If the account falls more than 7 days in arrears Cobalt Networks reserves the right to cancel the account and delete all related files.

  • A charge of £50.00 will be applied to reinstall a website and £25.00 for an email account.
  • A charge of £200.00 will be applied to reinstall a disconnected server.

In the case of a returned cheque or credit/debit card chargeback determined to have been requested on a legitimate fee, a charge of £25.00 will be applied.

Cancellation and Refunds

Clients may cancel their services and stop further charges at any time, however fees paid on a pre-pay basis are non-refundable in the event of client cancellation. Notification of cancellation must be received by Cobalt Networks in writing from the clients at least 30 days in advance. Email notification must include sufficient information (including main account password) to prove that the sender is in fact the account owner.

Cobalt Networks reserves the right to cancel services at any time. If an account is cancelled through no fault of the client then the client will be entitled to a pro-rata refund of fees paid. If a client’s account is terminated due to contravening these terms and conditions then a refund will not be issued.

 

Domain Renewal and Expiry

If you do not renew your domain before its expiry date, you will have up to 30 days (protected period) to renew the domain name at the original renewal fee. After 30 days your domain will be suspended which means all services will stop and will go into a 60 day grace period which you can still renew your domain name (at no extra cost unless Cobalt are charged additional redemption fees). If the domain name is not renewed, it  will be cancelled and deleted from the register after 90 days and made available for resale through a third party registrar. Cobalt Networks will not guarantee the renewal of a domain name.

 

Client Confidentiality

In the course of serving its clients Cobalt Networks may acquire, store and transmit client communications and information that clients may regard as private or sensitive. Some of this information (such as the client’s name, address and telephone number) is provided to Cobalt Networks by its clients in order to establish service. Other information (such as the client’s account status, choice of services and client logs) is created and maintained by Cobalt Networks in the normal course of providing service.

Cobalt Networks will not disclose any client’s personal and account information unless it has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Cobalt Networks, its clients, or others, or where Cobalt Networks has a good faith belief that the law requires such disclosure.

Electronic Commerce Laws

The client agrees that the client is solely responsible for complying with such laws, taxes and tariffs, and will hold harmless, protect and defend Cobalt Networkss against any claim, suit, penalty, tax or tariff arising from the client’s exercise of Internet Electronic Commerce.

Force Majeure

Cobalt Networks shall not be responsible for any failure to provide any service or perform any obligation because of any act of God, strike, work stoppage, governmental act or directive, war, riot or civil commotion, equipment or facilities shortage which are being experienced by providers of telecommunication services generally, or other similar force beyond its reasonable control.

Indemnification

When using a Cobalt Networks account the client agrees that it shall defend, indemnify, save and hold Cobalt Networks harmless from any and all demands, liabilities, losses, costs and claims, including legal fees asserted against Cobalt Networks, its agents, its clients, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by client, its agents, employees or assigns.

The client agrees to defend, indemnify and hold harmless Cobalt Networks against liabilities arising out of:

  1. Any injury to person or property caused by any products sold or otherwise distributed in connection with Cobalt Networks servers.
  2. Any material supplied by client infringing or allegedly infringing on the proprietary rights of a third party.
  3. Claims of liable, slander or defamation of character of an individual or organisation originating from documents installed by the client on Cobalt Networks servers.
  4. Copyright infringement.
  5. Any defective products sold to client from a client’s site hosted on a Cobalt Networks server.

Disclaimer

Cobalt Networks will not be responsible for any damages a client’s business may suffer. Cobalt Networks makes no warranties of any kind, expressed or implied for services we provide. Cobalt Networks disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Cobalt Networks and its employees.

Terms & Conditions – January 2012


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